Lost property

Lost something on board one of our buses? How can I check if my item has been handed in?

Please wait until the following working day before contacting us as it takes us time to process each lost item. Please contact Customer Services at [email protected] if you have any Lost Property enquiries.

If we don't have your item, we will take your details and contact you if something matches your item's description comes in. If you don't hear from us, it means that your item has not been found.

How do I get my item back?

You will need to contact Customer Services at [email protected] if you have any Lost Property enquiries. 

We cannot send items to you as we cannot be responsible for the loss of the item in transit.

If you do not collect your item within 28 days, your item will be disposed of.

Can I obtain CCTV footage to find my item?

We are unable to provide CCTV footage unless it is requested by the police. If you fear your item has been stolen, you will first need to contact the police who may then contact us to obtain the footage.