Coronavirus Updates

2 months ago Mon 20th Apr 2020

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Last updated: Thursday 18th June 11:35

Due to the ongoing COVID-19 pandemic, the way we operate our buses has changed. We have amended many of our processes in order to keep our customers and our colleagues safe, and reduced the number of services we run to match the current key-worker travel demand.

Hopefully you will find everything you need easily, but here is a handy FAQ quide.

As the lockdown starts to ease, we are beginning to increase our service levels to accommodate those who rely on the bus to get to and from work, school and shops. Please see the latest advice on keeping yourself safe on-board before making a journey.

If you, as a customer, are displaying signs of coronavirus, we ask that you do not use public transport at this time and follow the advice issued by the NHS.

Cleaning and safety

Safety is our number one priority. We are following the advice of the Government and Public Health England and are continually looking at ways to minimise contact and transmission.

Bus operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed. We are ensuring a greater focus on high-touch areas and increasing activity where necessary. We have also blocked off certain seats on-board to maintain social distancing, and we are asking customers to pay using contactless or mobile app to minimise cash handling - however, cash payments are still accepted for those who cannot pay by any other means.

We have also installed safety screens in our driving cabs to create a protective layer between our drivers and customers.

Enhanced social distancing measures have been put in place across our buses including some seats being made out of use. To maintain social distancing, we will only accept a certain number of passengers on each bus and some buses may reach a temporary capacity meaning they cannot accept any more customers. We will regularly monitor this to ensure that we try to have the right capacity running at all times. Please observe the on-board guidance regarding where to sit to maintain a good distance between you and other passengers.

Ticket acceptance

Swindon Borough Council and Wiltshire Council have relaxed the rules surrounding ENCTS concessionary passes for older people and the disabled. This means they can now travel at any time without restrictions.

How services are running

Route Summary of changes Timetable
1/1A Running up to every 15 minutes Monday to Friday. Running up to every 15 minutes between Grange Park and Town Centre and up to every half hour between Town Centre and Hospital on Saturday. Running hourly between Grange Park and Town Centre on Sunday with a half-hourly service running between Town Centre and Hospital on Sunday as the 13/14A View
2 Running up to half-hourly Monday to Saturday and up to hourly on Sunday View
5 Running up to every 10 minutes Monday to Saturday and up to every 20 minutes on Sunday View
11 Running up to half-hourly Monday to Saturday and up to hourly on Sunday View
12 Running up to half-hourly Monday to Saturday with no service on Sunday View
13/13A/14/14A Each route running up to half-hourly Monday to Saturday and up to hourly on Sunday (as 13A/14A). On common sections, these routes run up to every 15 minutes Monday to Friday and up to every 30 minutes (as 13A/14A) combined View
15 Running up to half-hourly Monday to Saturday with no service on Sunday View
16 Running up to every 90 minutes Monday to Saturday with no service on Sunday View
17 Running up to every 10 minutes Monday to Saturday with a half-hourly service on Sunday View
19/19A Running up to every 30 minutes Monday to Saturday with an hourly service on Sunday View
20/22/X22 Normal school holiday timetable View
21 Normal timetable View
22 Running up to every 30 minutes Monday to Saturday with no service on Sunday View
23 Normal school holiday timetable View
24 Withdrawn until further notice  
25 Normal school holiday timetable View
33 Running to a normal Saturday timetable Monday to Saturday View
40 Running to a normal Saturday timetable Monday to Saturday View
42 Running to a normal Saturday timetable Monday to Saturday View
43 Running to a normal Saturday timetable Monday to Saturday View
80 Normal timetable View
217 Normal school holiday timetable View
X5 Running up to hourly Monday to Saturday with no service on Sunday View
X76 Withdrawn until further notice  
Nationwide 2a Normal timetable View
Nationwide 2b Normal timetable View
Nationwide 3 Normal timetable View
Nationwide 7 Normal timetable View

Some roadside and website/mobile app live time information may be inaccurate - view our guide on this. We are updating printed roadside publicity at key hub bus stops, but lesser used stops may be incorrect.

This situation will be reviewed regularly, and if we need to make any further changes, we will update you in the normal way.

Customer support

Our Swindon travel shop has re-opened. Before planning to make a visit, please read our guide on how our travel shop experience has changed.

Our customer service team continue to be on hand to assist with any queries you may have, but they are operating to revised hours: Monday to Friday 8am until 5:30pm, until further notice. We ask that if your query isn't urgent, that you contact us using the online form as our telephone resource is limited.

Thank you!

Once again, we pay thanks to our fantastic colleagues who are still keeping the wheels turning, and to you, our customers, for your support and cooperation in this difficult time.